Terms

Terms of Use

Best Mangal 1996

Last updated: 20 October 2026

Please read these terms carefully before using our website or app or placing an order. They explain your rights and ours. By using our website or app, or placing an order, you agree to these terms. If you don't agree, please don't use our website or app.

1. About us

Our website at bestmangal1996.com (the "Website") and the Best Mangal 1996 mobile app (the "App") are run by Baris 2003 Limited, trading as Best Mangal 1996 ("we", "us" or "our"). Registered in England and Wales, company number 13239779. Registered office: 66 North End Road, London W14 9EP. VAT number: GB 385 3401 93.

You can contact us by email at info@bestmangal1996.com, by phone on 020 7602 0212, or by post at 66 North End Road, London W14 9EP.

Our Website and App are provided using the Popmenu platform. Payments are processed by Square, and deliveries from our Website and App are carried out by couriers through Uber Direct.

These terms cover orders placed through our Website and App. Orders placed through Deliveroo, Uber Eats or Just Eat are covered by those companies' own terms. Bookings are also subject to the terms of our booking provider, OpenTable.

2. Using our Website and App

You must be 18 or over to place an order or create an account.
You must give us accurate information, including your name, phone number and delivery address, and keep your account details up to date.
Keep your password safe. You are responsible for orders placed through your account unless you tell us it has been misused.
You must not misuse the Website or App: for example, by placing false orders, trying to gain unauthorised access, introducing viruses, scraping content, or using it for anything unlawful.
We may suspend or close an account, or refuse an order, if we reasonably believe these terms have been broken.

We try to keep the Website and App available and working, but we cannot guarantee they will always be available or free from errors. We may update, change or withdraw any part of them at any time.

3. Our menu and prices

All prices are in pounds sterling and include VAT where it applies.
Delivery fees, and any service or packaging charges, are shown at checkout before you pay.
Prices online may differ from prices in the restaurant and on delivery apps such as Deliveroo, Uber Eats and Just Eat.
Dishes are subject to availability. If something you ordered is unavailable, we will contact you to offer an alternative or a refund for that item.
Photos are for illustration. Dishes are freshly prepared and may look slightly different.
If we make an obvious mistake in a price or description, we will contact you before preparing your order, and you can choose whether to continue or cancel for a full refund.

4. Allergies and dietary requirements

Our kitchen handles all 14 major allergens, including gluten, milk, eggs, sesame, nuts and mustard. Although we take care to prevent cross-contamination, we cannot guarantee that any dish is completely free from any allergen.

Allergen information for our dishes is available on request. If you have an allergy or intolerance, please call us on 020 7602 0212 before ordering, and add a note to your order.
Please check your food when it arrives and do not eat it if you are unsure whether it is safe for you.
If your order is delivered, the courier cannot answer questions about allergens. Please contact the restaurant directly.

5. Placing an order

When you place an order, you are making an offer to buy the food and drink in your basket.
Our contract with you starts when we accept your order and send you a confirmation by email, text or in the App.
We may decline an order, for example if an item is unavailable, your address is outside our delivery area, we are too busy to meet the requested time, or we cannot verify payment. If we decline after taking payment, we will refund you in full.
Please check your order and contact details carefully before you submit them.

6. Payment and tips

Payment is taken when you place your order, by card or another payment method shown at checkout. Payments are processed securely by Square. We never see or store your full card number.
Adding a tip at checkout is entirely optional.

7. Collection orders

Collection times are estimates. We will have your order ready as close to the confirmed time as we can.
Please collect your order from 66 North End Road, London W14 9EP and have your order name or number ready.
If you do not collect your order within a reasonable time, we cannot guarantee its quality or safety, and we may not be able to offer a refund.

8. Delivery orders

Deliveries from our Website and App are carried out by independent couriers through Uber Direct. You will see the delivery area and fee at checkout.
Delivery times are estimates and can be affected by traffic, weather and how busy we are. Uber may send you text messages with live tracking.
Please make sure someone is available to receive the order at the address you gave. If the courier cannot reach you or deliver the order because of incorrect details or because no one is available, we may not be able to offer a refund.
Responsibility for your order passes to you once it has been delivered to the address you gave.

9. Cancellations, refunds and problems with your order

Because our food and drink is freshly prepared and perishable, the 14-day right to cancel that applies to many online purchases does not apply to your order.
If you need to cancel, call us on 020 7602 0212 as soon as possible. If we have not started preparing your order, we will refund you in full. Once preparation has started, we may not be able to.
If there is a problem with your order (for example an item is missing, incorrect, or not of the expected quality), please contact us within 24 hours at info@bestmangal1996.com or on 020 7602 0212, with your order number and, if possible, a photo. We will put it right by offering a replacement, a partial refund or a full refund, as appropriate.
Refunds are made to your original payment method and may take a few working days to appear.

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015. For more information, contact Citizens Advice.

10. Offers, promotions and our cookbook

Offers and discount codes are subject to their own conditions, which we will show when we publish them. Unless we say otherwise, offers cannot be combined, have no cash value, and can be withdrawn at any time.
Our cookbook is offered free when you sign up to our marketing emails. You can unsubscribe at any time and keep the cookbook.
The cookbook, including its recipes, text and photos, is for your personal, non-commercial use. You may not copy, sell or share it publicly without our written permission.

11. Reviews and content you post

If you post a rating, review, photo or other content on our Website or App, it must be honest, lawful and your own. It must not be offensive, defamatory, misleading or infringe anyone else's rights.
You keep ownership of your content, but you give us a free, worldwide, non-exclusive licence to use, display and share it in connection with our restaurant, including on our Website, App and social media.
We may remove any content that breaks these terms.

12. Our content and brand

The Best Mangal 1996 name and logo, and the text, photos, menus, recipes and design of our Website, App and cookbook, belong to us or our licensors. You may view and use them for your own personal use, but you may not copy, reproduce or use them commercially without our written permission.

13. Other websites and services

Our Website and App may link to, or rely on, services run by others, such as Popmenu, Square, Uber, OpenTable, Google and social media sites. We are not responsible for their content or how they work, and their own terms and privacy policies apply when you use them.

14. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer.
Our Website, App and food are for domestic and private use only. We are not liable to you for any loss of profit, loss of business or business interruption.
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, power cuts, internet outages or problems with third-party services. If this affects your order, we will contact you and refund you for anything we cannot provide.

15. Your personal information

We use your personal information as set out in our Privacy Policy, which is available on our Website and in the App.

16. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or how we operate. The version in force when you place an order will apply to that order. The latest version will always be on our Website and in the App, with the "last updated" date at the top.

17. Other important terms

If a court decides that any part of these terms cannot be enforced, the rest of the terms will still apply.
If we do not enforce our rights immediately, we can still enforce them later.
These terms are between you and us. No one else has any right to enforce them.

18. Law and disputes

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

19. Contact us

If you have a question or complaint, please contact us:

Best Mangal 1996

Baris 2003 Limited, trading as Best Mangal 1996

Registered in England and Wales, company number 13239779. Registered office: 66 North End Road, London W14 9EP.

Email: info@bestmangal1996.com

Phone: 020 7602 0212